Phil Capps, Qantas

#16 – Qantas Head of Customer Product Phil Capps

From check in to the meal service, how do you keep people happy when you’ve got some of the longest flights in the world? This week on Leaders of Travel, I speak to the man at Qantas who’s in charge of every passenger’s experience.

Nature in Menorca, Spain

The punishment that was a gift

It’s no coincidence that the Spanish island of Menorca has beautiful nature while its neighbours are full of development. Here’s the inside story why!

Four lifts on the Canal du Centre, Belgium

An elevator for boats

These old metal contraptions on the Belgian canal look strange – but they are actually an ingenious invention. See how the four lifts work: